Refund policy

A LITTLE NOTE FROM ROSÉL ♡ EXCHANGE POLICY * Exchanges are accepted within 1 month of purchase. * Kindly ensure your piece is in its original condition. RETURNS * All purchases are final. Unfortunately, we do not accept returns. LIFETIME MAINTENANCE ♡ * We offer lifetime maintenance for your beloved pieces in case of breakage, provided all original parts are present. * If any pearls or other components are missing, additional fees may apply for replacements. We want your Lulu pieces to stay with you for a lifetime. Thank you for taking good care of them! ♡